Mystery Eyes is a mystery visitor company specialising in the pub industry.
We provide assessments so that breweries and pub companies can identify what they do well in their pubs but also look at how they can improve the customer experience.
Become a mystery visitor
- Do you enjoy having a drink
or something to eat at the pub? - Do you appreciate good service?
- Are you observant?
- Are you able to complete
questionnaires online?
If so we would love to hear from you.
We need people who love eating and drinking at the pub to go into pubs as mystery visitors. You cannot identify yourself whilst there. You are to sit back and enjoy a typical customer experience and then complete an online questionnaire about your experience. It is easy to do and great fun!
The allowance varies – each mystery visiting scheme is slightly different though typically the allowance is around £10 for a drink and £20 for food. The type of visit varies too – but when you register you will be asked to list your preferences so we can tailor visits to suit you.
It is important to point out that this is not a job, you won’t make a living from it. It is designed instead, for people to go out for a drink or a meal and receive an allowance or subsidy towards it. Details of the allowance(s) are listed on the mystery visiting scheme websites.
Find a project near you...
Companies in the North West
Click on the links below to register as a mystery visitor
- Robinsons - Perfect Pubs
- Thwaites - INNcognito
- Mystery Eyes
- For Hydes Brewery please register with Mystery Eyes
Companies in the North East
Click on the links below to register as a mystery visitor
Companies in the Midlands
Click on the links below to register as a mystery visitor
Companies in North Wales
Click on the links below to register as a mystery visitor
Companies in the South East
Click on the links below to register as a mystery visitor
Companies in London
Click on the links below to register as a mystery visitor
Mystery Visit Programmes
We only work with pubs and brewers- it’s a very focussed and tailored approach.
We also do things a little differently and help our customers get great results
“Our business has been working with Mystery Eyes for 3 years. In that time I have found Angela and her team to provide a first class service, to be responsive to our requests as well as being proactive in suggesting system & process developments. Mystery Eyes take care and pride in what they do and that shows in quality of what they do.” - Andrew Buchanan, Director of Pubs & Brewing, Daniel Thwaites
It’s all about giving your retail teams the tools to improve retail standards and service levels
- Essentially we pay people who love going to the pub... to go to the pub
- We start by working with you to recruit an undercover family of volunteers
- They are mostly pub customers, sent on visits they should enjoy but most clients add employees (current or retired), suppliers, family and friends
- Whoever they are we segment them and the pub - pub match-making!
- As a result they give us incredible levels of feedback from a visit selected for them to enjoy
- You get real consumer feedback to address issues or congratulate excellence
- Not from a nameless faceless person - it’s one of your own
- And it’s all online with automated reports sent straight to the pub or head office.
And here’s the clincher... it costs you half what a traditional mystery shopper company would charge
Here’s something from our first client (we’ve never lost one)...
“Our Eagle Eyes mystery customer programme has helped our business in a number of different ways. Of course it has helped us develop a vast summary of powerful data we can use in discussion with our customers to help them improve their retail offer but it has also encouraged an army of our head office staff to engage with our pubs and develop a level of insight which has been lacking in the past. To bring it all together has been a significant task which Angela at Mystery Eyes delivered with exemplary professionalism. Her ongoing management of the programme requires very little management time from us whilst providing the data we need to help our licensees to develop their businesses in these challenging times. All in all I am incredibly grateful for the way in which Angela has overseen the whole project and continues to add value on a day to day basis” - Peter Wells, Commercial Director, Wells & Co.
And we don’t leave it there - you want help to address issues and opportunities via training... you got it.
We would love to hear from you...
