Click the links below to discover more about the services we offer or drop us a line with your enquiry to andrea@mysteryeyes.co.uk
This is a traditional approach to gaining detailed insight into how the consumer is viewing your business. We send visitors whose profile matches your business into your site and they complete a detailed questionnaire covering the entire customer journey from checking the on-line presence, booking, arriving, all the way through the visit until the final farewell.
Our reports are professionally laid out and easy to read. They include detail of the visit but also an overview of TripAdvisor and Google reviews.
Our clients may be operating a single pub or may be larger a larger pub co/brewery. EVERY client is important to us.
For our larger clients who need an overview of their whole business we offer in depth monthly analysis. This can be by pub, style of pub or region. It includes league tables, trend analysis and identifies strengths and weakness across individual pubs and the business.
Mystery visiting gives you really detailed feedback but due to the cost it is not a practical way to collect a large volume of data. For this we use our Mini Survey where we offer your actual consumers the opportunity to win a prize for completing a small survey of 4-5 questions at the end of their visit.
This builds your customer database whilst collecting feedback.
We can also mystery visit your competitors occasionally so you can benchmark yourself against them.
Here we take a specific group of consumers that you have set and we lead discussions in a relaxed group environment to get in depth consumer views on a variety of subjects. This leads to open, honest and well thought out opinions being fed back for you to use in shaping your business going forward.
As we all know happy, engaged staff will deliver better customer service and experiences. So we help you anonymously gather their honest feedback about working with you and how things could improve.
One of our services is to run satisfaction surveys with your licensees. The survey can vary in length and focus and is entirely suited to your business requirements.
All the feedback is anonymous so tenants are free to tell it how it really is.
We can offer on-site customer service and up-selling training to your front-of-house team.
The courses are all fun, interactive and tend to run for half a day.
Across our client base we obviously major on mystery customer programmes. But we also help recruit and develop staff and management, create training and standards guides, help relaunch venues after major investment and generally can be there every step of the way.
Just let us know if you have a specific project- we are sure we will be able to help.
